Return Policy

                        

Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund, store credit, or an exchange. Please see below for more
information on our return policy.
RETURNS
All returns must be postmarked within ten (10) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.

RETURN PROCESS
To return an item, please email customer service at SUPPORT@ DIGITALSKEYS.COM to obtain
a Return Merchandise Authorisation (RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your return to the
following address:

digitalskeys LTD
Attn: Returns
RMA #

• Email : SUPPORT@ DIGITALSKEYS.COM
• Whatsapp : +212 606292476
• 
  Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least (2) days from the receipt of your
item to process your return or exchange. Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your credit card company. We
will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:

SUPPORT@ DIGITALSKEYS.COM

       

                        

At digitalskeys Although we sell intangible and irrevocable goods we understand the risk and want to make refunds easier than ever before, We realize that exceptional circumstances can take place with regards to the character of the product we supply. If you change your mind after receiving the keys we are happy to send a full refund.

If you are not completely satisfied with your purchase, we offer a 30-day right to withdraw on all unused items .

Non-Delivery of the product:Due to some mailing issues with your email provider or your own mail server, you may not receive a delivery email from us. In this case, we recommend contacting our Live Chat feature for assistance. Claims regarding such issues must be submitted to our Technical support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 30 days, may result in a refund decline.

Major Defects:Although all the products are re-tested before releasing by MS, unexpected errors can always occur. Such issues must be submitted for our Technical Support Team’s approval.We keep the right to rectify the error or defect within 12 hours. If any deficiency is approved and we fail to correct it within 12 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued to the customer in full or at the customer’s choice, and a complete replacement of the product or the same.